Shipping policy

Here's your shipping policy with those timelines locked in. Copy-paste ready — I've only left brackets on the two things I genuinely don't know (your brand name and support email).

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Shipping Policy

Thank you for shopping with Sakuya. Here's everything you need to know about how and when your order arrives.

Order Processing

We prepare and process all orders within 1–2 business days (Monday to Friday, excluding holidays). You'll get a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Orders placed on weekends or holidays are processed the next business day.

Shipping Times

Once your order ships, estimated delivery takes 5–9 business days.

So from the day you order, most customers receive their package within 6–11 business days total (1–2 days to prepare + 5–9 days to ship).

Delivery times are estimates, not guarantees. They can vary due to carrier delays, customs, weather, or busy periods like holidays.

Shipping Rates

Your shipping rate and any free-shipping offer is shown at checkout before you pay.

Tracking Your Order

Once your order ships, we'll email you a tracking number. It can take 24–48 hours for tracking to start updating. If it hasn't moved after a few days, reach out and we'll look into it for you.

Wrong or Incomplete Address

Please double-check your shipping address at checkout. We can't reship or refund orders sent to an incorrectly entered address. If you spot a mistake, email us within 12 hours of ordering and we'll do our best to fix it before it ships.

Lost, Delayed, or Damaged Packages

If your package is lost in transit or arrives damaged, contact us at mommysakuya@gmail.com and we'll make it right. Please reach out within 14 days of your ship date so we can help.

Questions?

Email us anytime at mommysakuya@gmail.com and we'll get back to you within 24–48 hours.